At Highrise Learning, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and securely store your personal data when you visit our website, register for an account, or purchase our educational assessment packs.
We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:
Identity Data: Includes your first name, last name, and user account credentials.
Contact Data: Includes your billing address, email address, and telephone number.
Student/Assessment Data: Information regarding the student’s academic level and performance data generated when using our diagnostic tests and assessment packs. (Note: We require parents or legal guardians to create accounts and manage this data on behalf of any child under the age of 13).
Transaction Data: Details about payments to and from you, and other details of products or services you have purchased from us.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, and operating system used to access our website.
We use different methods to collect data from and about you, including through:
Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or corresponding with us (e.g., creating an account, checking out, or subscribing to our newsletter).
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions using cookies and server logs.
We will only use your personal data when the law allows us to. Most commonly, we use your data under the following lawful bases:
Performance of a Contract: To process and deliver your assessment packs, manage payments, and provide customer support.
Legitimate Interests: To study how customers use our educational products, develop our platform, and inform our marketing strategy.
Consent: When you explicitly agree to receive promotional materials or newsletters from us (which you can opt out of at any time).
As our technical and operational teams may be based outside the United Kingdom, your data may be transferred to, and stored at, a destination outside the UK or the European Economic Area (EEA). Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by using specific, legally approved contracts (such as standard contractual clauses) that give personal data the same protection it has in the UK.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Accounts that remain inactive for a period of e.g., 36 months may be securely deleted, along with associated assessment history.
Under the UK GDPR, you have rights under data protection laws in relation to your personal data, including the right to:
Request access to your personal data (a “data subject access request”).
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Request the transfer of your personal data to you or a third party.
To exercise any of these rights, please contact us at info@highriselearning.co.uk.
Our website uses cookies to distinguish you from other users. This helps us provide you with a seamless e-commerce experience when you browse our assessment catalogue and allows us to improve our site. You can set your browser to refuse all or some browser cookies, but please note that some parts of the website (such as the checkout process) may become inaccessible or not function properly.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@highriselearning.co.uk
Address: 54 Briset Road London SE9 6LQ United Kingdom.
Phone: +447534995471
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
We may update these policies from time to time to reflect changes in our platform or legal requirements. We will notify users of significant changes by updating the “Last Updated” date at the top of this page.
